Deloitte and Google Public Sector Introduce New GenAI Platform for Smarter Government Solutions

ARLINGTON, Va., May 1, 2024 — Deloitte, in collaboration with Google Public Sector, unveiled the Elevating Digital Government Experiences (EDGE) platform, a next-generation solution powered by Google Cloud generative AI that helps government agencies enhance the delivery of timely information and services to the people they serve.

The EDGE platform acts as an around-the-clock concierge, providing answers to common constituent questions and increasing the speed of service delivery. EDGE can generally understand any input or query and generate crisp, clear and cogent responses. It can also automate tasks — such as document extraction and analysis, application submission and information retrieval — and cultivate data-driven insights to continuously enhance government service offerings.

“We’re proud to collaborate with Google Public Sector to bring this revolutionary tool to our clients,” said Jason Salzetti, principal, Deloitte Consulting LLP and Deloitte’s government and public services industry leader. “The EDGE platform ushers in a new era of secure and trustworthy interactions between government agencies and the people they serve, powered by next-generation AI models. It will help our clients meet the service expectations of their constituents by providing them with timely and important information and resources.”

“Meeting the demand of constituent needs is becoming increasingly more complex,” said Karen Dahut, CEO of Google Public Sector. “That’s why this new EDGE platform is such a critical initiative. With Google Public Sector and Deloitte working together, we can help governments develop citizen-facing services — based on AI — that can solve critical problems and deliver tangible results.”

The EDGE platform is designed to address the needs of myriad users and can be adapted to enhance a wide range of customer experience situations. It utilizes a pre-aggregated suite of Google AI tools, enhanced by Gemini, Google’s most capable multimodal AI models, to bring multi-lingual, channel agnostic and intuitive conversational capabilities. The following scenarios illustrate some of the experiences Google Cloud technology can support with the EDGE platform:

• Providing military veterans with a simplified pathway to help them better understand and apply for benefits, including health care, education and pension plans. By using Google Cloud’s Apigee API management platform, EDGE can integrate with existing veterans’ services databases to offer personalized recommendations and expedite the application process.
• Operating as a central hub for all business-related government services by offering tools for scenario planning, personalized advice on compliance and financial planning, and streamlined application processes for grants and loans. Google Cloud’s Document AI and VertexAI capabilities in EDGE enable users to upload documents for analysis and receive tailored suggestions and next steps based on the uploaded content. It also summarizes key information, extracts key insights from documents and websites, and provides actionable insights.
• Supporting the application for health and human services benefits by providing a more reliable and less stressful application experience. Using Google’s Translate API, Document AI, and Conversational AI capabilities, state residents can apply online for benefits through a self-service portal, track the status of their applications, and access different languages across multiple channels.

About Deloitte

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500 and more than 8,500 U.S.-based private companies. At Deloitte, we strive to live our purpose of making an impact that matters by creating trust and confidence in a more equitable society. We leverage our unique blend of business acumen, command of technology, and strategic technology alliances to advise our clients across industries as they build their future. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Bringing more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s approximately 457,000 people worldwide connect for impact at www.deloitte.com.

Source: Deloitte